How do I return an item?
Warranties/Exchanges/Returns
60 day Satisfaction Guarantee: We offer a 60 day satisfaction guarantee for all our products. If you're not satisfied with your purchase, you can return it within 60 days from the date of delivery for a full refund or exchange.
Eligibility Criteria:
-
The item must be in its original condition, unused, and in its original packaging.
-
Proof of purchase, such as the order number or receipt, is required for all returns.
-
Some items, such as personalized or custom-made products, may have limited or no return eligibility. Please check the product description for details.
Return Process:
-
Contact Us: If you wish to initiate a return, please contact our customer support team by emailing support@redgreen.com. Provide your order number and a brief explanation of the reason for the return.
-
Approval and Instructions: Our team will review your request and provide you with instructions on how to proceed. You may receive a return label for shipping or other relevant details.
-
Pack and Ship: Pack the item securely in its original packaging and ship it back to the provided address. Please ensure you follow the instructions given by our team.
-
Inspection and Refund: Once we receive the returned item and inspect it for compliance with our return policy, we'll process your refund or exchange. Refunds are typically issued to the original payment method used during the purchase.
Return Shipping Costs:
-
If the return is due to our error (e.g., incorrect item shipped), we'll cover the return shipping costs.
-
If the return is for reasons other than our error, the customer is responsible for the return shipping costs.
Damaged or Defective Items: If your item arrives damaged or is defective, please contact us within 60 days of receiving it. We'll arrange for a replacement or refund, and we may cover the return shipping costs.
If an order is returned to us as unclaimed, refused, or undeliverable (for example, the package was not picked up after delivery attempts or the address provided was incorrect or incomplete):
Original shipping charges are non-refundable
- Any return postage or carrier fees incurred will be deducted from the refund
-
Free reshipment is not provided for unclaimed packages
If you would like the order reshipped, we’re happy to do so once the package is returned to us. The customer is responsible for:
- New shipping charges, and
- Any carrier fees charged to return the original package
