ANSWERS TO YOUR QUESTIONS

HAS MY ORDER SHIPPED?

Check your Order Status by Logging into your Account. If you already have an account with us, navigate to the top-right corner of the homepage and click on "Log-In." Enter your email address and password associated with your account, then click "Log In."

Once logged in, you will be directed to your account dashboard. Locate and click on "Order History." You will find a list of recent orders. Identify the order you wish to track by looking for its order number, date, or product details. Tracking details may take up to 48 hours to appear after the label is generated, as the shipping progresses through the carrier's process.

Click on the specific order you want to track. This will take you to a detailed order summary page. If your order is in a "Shipped" status, you will typically find a tracking number and a link to the shipping carrier's website. Click on the tracking number link to be directed to the carrier's tracking page, where you can monitor the progress of your shipment in real-time.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We pride ourselves on getting your order processed quickly. Orders are typically processed within 1-2 business days. Once your order has been processed, you'll receive an email confirmation along with tracking information.

DO YOU SHIP INTERNATIONALLY?

Yes, our online store is currently available in the United States and Canadian markets. Plus, International shipping just got faster! We're proud to offer international shipping with improved delivery times and a streamlined checkout process for our customers in Canada and the United States. 

Now you can get the products you love even sooner, no matter where you live in our serviced countries. 

Additional countries are coming soon. We appreciate your interest in expanding our reach, and we welcome your input. If you have any suggestions or would like to recommend additional markets for us to consider, please don't hesitate to Contact Us. Your feedback is important to us, and we will carefully review all suggestions as we continue to explore opportunities for growth.

Simplified International Checkout: We've also streamlined the checkout process for our international customers! Total landed costs, including duties and taxes, will be clearly displayed at checkout. This means you'll see the complete price upfront, with no surprise charges upon delivery. Thank you to our Canadian customers for providing excellent feedback on your experience here! 

HOW ARE SHIPPING RATES CALCULATED AND WHY DO THEY VARY?

• Shipping rates are determined by several factors, including the size and weight of your package, as well as, the distance it needs to travel. Larger packages require more space on the carrier's vehicle, and lnger distances increase fuel costs. Shipping rates are adjusted accordingly to reflect these factors.  
• Standard shipping might take 3-8 business days or more depending on your location. 

HOW ARE SHIPPING RATES CALCULATED?

At The Red Green Show, we believe in transparency and simplicity when it comes to shipping. To simplify the checkout process and ensure transparency, we've updated our system to included landed fees (for international orders) directly in the shipping rates you see at checkout. This means you won't encounter any surprise charges for duties or taxes when your order arrives. 

Hint: If you're looking to save on shipping costs, consider ordering more items at once! Alternatively, you can join the Possum Lodge Full Membership tier to gain access to FREE Shipping on all orders, plus enjoy all the other amazing benefits. It's a great way to enjoy the convenience of hassle-free shipping while indulging in your favorite Red Green products.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Visit our Contact page on our website. You'll find a form that you can fill out with your inquiry. Provide as much detail as possible so we can better assist you. Additionally, you can send us an email at support@redgreen.com. Our team will respond to your email promptly with the information you need.

WHAT PAYMENT METHODS ARE ACCEPTED?

We offer ShopPay to help speed up your checkout process. If you've used ShopPay before on Shopify-powered stores, you'll benefit from the same fast and secure experience here. We offer a variety of secure and convenient payment options to make your shopping experience smooth. We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club

Apple Pay: You can use Apple Pay to make a quick and secure purchase using your iPhone, iPad, or Mac. Look for the Apple Pay button during checkout to enjoy a seamless payment experience.

Google Pay: A convenient option for Android users. Simply select the Google Pay option during checkout and complete your purchase hassle-free.

PayPal: The charge on your credit card will read: Answer Media

IS BUYING ONLINE SAFE?

Your Security is Our Priority: We understand that online shopping comes with concerns about safety. Rest assured, we implement industry-leading security measures to protect your information. Our website is encrypted with the latest SSL technology, ensuring that your personal and payment details are safe and confidential.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you don't necessarily need to create an account to place an order on our store. We offer the flexibility to choose between creating an account or proceeding as a guest during the checkout process.

Advantages of creating an Account 

• Membership Discounts: If you are a Possum Lodge Member you will automatically be assigned an account and secure login credentials that offer member discounts. These discounts vary depending on your membership level.
• Faster Checkout: Having an account can save you time during future purchases as your information will be pre-filled.
• Order History: You'll have access to your order history and can track the status of your current orders.
• Wishlists and Favorites: You can save products to your wishlist or favorites for easy access later

Proceeding as a Guest:

• If you prefer not to create an account, simply proceed as a guest during the checkout process.
• You'll need to provide your shipping and payment information, but you won't need to create a password or save your information for future purchases.

HOW CAN I CANCEL OR CHANGE MY ORDER?

We understand that plans can change, and we're here to assist you with canceling or making changes to your order. Here's how you can proceed:

Canceling an Order:

1. Contact Us Immediately: If you wish to cancel your order, please reach out to our customer support team as soon as possible. The sooner you get in touch, the higher the chances that we can stop the order from being processed.
2. Provide Order Details: When you contact us, please provide your order number and any relevant information about the items you'd like to cancel.
3. Cancellation Confirmation: Our customer support team will confirm the cancellation and guide you through any necessary steps. Please note that once an order has been shipped, it cannot be canceled.

Making Changes to an Order:

1. Contact Us Promptly: If you need to make changes to your order, such as modifying the items, sizes, or shipping address, get in touch with our customer support team as soon as possible.
2. Provide Order Details: Share your order number and specify the changes you'd like to make. The more details you provide, the smoother the process will be.
3. Change Feasibility: Depending on the status of your order, we'll do our best to accommodate your changes. Once an order has been shipped, changes might not be possible.
4. Confirmation of Changes: Our customer support team will guide you through the process of making changes and provide confirmation once the changes have been applied.

Contacting Customer Support:

• Visit our Contact Us page on our website to find our contact details.
• Email us at support@redgreen.com.