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Check your Order Status by Logging into your Account. If you already have an account with us, navigate to the top-right corner of the homepage and click on "Log-In." Enter your email address and password associated with your account, then click "Log In."
Once logged in, you will be directed to your account dashboard. Locate and click on "Order History." You will find a list of recent orders. Identify the order you wish to track by looking for its order number, date, or product details. Tracking details may take up to 48 hours to appear after the label is generated, as the shipping progresses through the carrier's process.
Click on the specific order you want to track. This will take you to a detailed order summary page. If your order is in a "Shipped" status, you will typically find a tracking number and a link to the shipping carrier's website. Click on the tracking number link to be directed to the carrier's tracking page, where you can monitor the progress of your shipment in real-time.
We pride ourselves on getting your order processed quickly. Orders are typically processed within 1-2 business days. Once your order has been processed, you'll receive an email confirmation along with tracking information.
Our online store is currently available in the United States and Canadian markets.
We appreciate your interest in expanding our reach, and we welcome your input. If you have any suggestions or would like to recommend additional markets for us to consider, please don't hesitate to Contact Us. Your feedback is important to us, and we will carefully review all suggestions as we continue to explore opportunities for growth.
United States
Canada
Visit our Contact page on our website. You'll find a form that you can fill out with your inquiry. Provide as much detail as possible so we can better assist you. Additionally, you can send us an email at support@redgreen.com. Our team will respond to your email promptly with the information you need.
We offer ShopPay to help speed up your checkout process. If you've used ShopPay before on Shopify-powered stores, you'll benefit from the same fast and secure experience here. We offer a variety of secure and convenient payment options to make your shopping experience smooth. We currently accept the following payment methods:
Apple Pay: You can use Apple Pay to make a quick and secure purchase using your iPhone, iPad, or Mac. Look for the Apple Pay button during checkout to enjoy a seamless payment experience.
Google Pay: A convenient option for Android users. Simply select the Google Pay option during checkout and complete your purchase hassle-free.
Your Security is Our Priority: We understand that online shopping comes with concerns about safety. Rest assured, we implement industry-leading security measures to protect your information. Our website is encrypted with the latest SSL technology, ensuring that your personal and payment details are safe and confidential.
No, you don't necessarily need to create an account to place an order on our store. We offer the flexibility to choose between creating an account or proceeding as a guest during the checkout process.
Advantages of creating an Account
Proceeding as a Guest:
We understand that plans can change, and we're here to assist you with canceling or making changes to your order. Here's how you can proceed:
Canceling an Order:
Making Changes to an Order:
Contacting Customer Support:
30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee for all our products. If you're not satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund or exchange.
Eligibility Criteria:
Return Process:
Shipping Costs:
Damaged or Defective Items: If your item arrives damaged or is defective, please contact us within 7 days of receiving it. We'll arrange for a replacement or refund, and we may cover the return shipping costs.
